Please arrive 45 minutes prior to the start time of your activity to allow for ticket collection and getting your equipment. It is better to be here early, relax and have a look around before the fun begins. Arriving late may mean that you miss the health and safety briefing, in these circumstances Snozone reserves the right to deny you access to your activity and you will not be entitled to a refund.
For Skizone please arrive 15 minutes before the start time of your activity.
Our friendly Reception team will need the full name of the person who made the booking. Once you have met our Reception team you will be directed to collecting any equipment you may need for your experience. Someone from the Snozone team will then meet you at the lesson or session meeting point and take you out onto the snow. Those booking a lift pass are free to join the slope at the start time stated on their ticket.
Monday to Friday, term time, is often the quietest time at Snozone, however we recommend that you pre-book all activities as we are very popular and we wouldn't want you to be disappointed. You can also check our events page on our website. We do require full payment to secure your booking.
At our Madrid, Milton Keynes and Yorkshire locations you'll be on real snow so wrap up warm in waterproof jackets and trousers - gloves are a must!
For hygiene reasons ski jackets, salopettes, gloves and socks are not available to hire at our UK locations. For adults there is no difference in price if you bring your own equipment. Children receive 10% off if they bring their own skis / snowboard and boots.Gloves and socks can be purchased at the Snozone shop for very reasonable prices. Clothing is available to hire at our Madrid location.
All of your ski and snowboard equipment (boots, skis, board, poles and helmets) are included in the ticket price and are thoroughly cleaned between every use.
You are welcome to bring your own helmet, otherwise they will be given out by one of our team members at the equipment hire desk.
You can bring your own equipment. For adults there is no difference in price if you bring your own equipment. Children receive 10% off if they bring their own skis / snowboard and boots. Lockers are available for you to use, please bring a £1 coin which is returned once your visit is complete.
At Skizone Basingstoke, we request that you wear a long pair of socks, tracksuit bottoms or leggings, and a long sleeved t-shirt. We advise you to wear something comfortable and loose fitting. No specialist ski clothing is required, though gloves are compulsory. Gloves are available to purchase at our Skizone Reception.
Our group lessons are segmented into adult and juniors so we can tailor the tuition to the relevant age group. If you would like to learn together as a family then we would recommend one of our private lessons.
Anyone aged 15 years and under will be charged a junior rate.
Those children who are between 3 and 10 years old can learn by participating in our our market leading SnoAcademy, or in Private lessons. Please note we teach skiing from 3 years old and snowboarding from 7 years old.
Group lessons are available for those aged between 11 and 15 years.
Snozone is the most dynamic and the largest indoor ski slope operator in the industry with venues in Madrid, Yorkshire, Milton Keynes and Skizone Basingstoke. Our obsession with guest service comes naturally to our team members – the desire to give a genuine welcome and exceed expectations creates a memorable experience for both new and regular guests and members.
We are proud to have a diverse workforce and we continually work to ensure that inclusivity is at the heart of our recruitment, promotion and personal development activities. We are currently recruiting for full-time and part-time hours and attract team members from all backgrounds and abilities – what’s most important to us is your ability to operate in line with our values and contribute to the achievement of our goals. All vacancies are advertised on the ‘join our team’ section on the website.