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We've compiled a list of your most frequently asked questions
and our answers. If you can't find what you're looking for here
please get in touch and we'll be happy to assist.

 
What time should we arrive?
Please arrive 45 minutes prior to the start time of your activity to allow for ticket collection and getting your equipment.  It is better to be here early, relax and have a look around before the fun begins. Arriving late may mean that you miss the health and safety briefing, in these circumstances Snozone reserves the right to deny you access to your activity and you will not be entitled to a refund.

For Skizone please arrive 15 minutes before the start time of your activity. 
Our friendly Reception team will need the full name of the person who made the booking. Once you have met our Reception team you will be directed to collecting any equipment you may need for your experience. Someone from the Snozone team will then meet you at the lesson or session meeting point and take you out onto the snow. Those booking a lift pass are free to join the slope at the start time stated on their ticket.
Monday to Friday, term time, is often the quietest time at Snozone, however we recommend that you pre-book all activities as we are very popular and we wouldn't want you to be disappointed.  You can also check our events page on our website.  We do require full payment to secure your booking. 
At our Madrid, Milton Keynes and Yorkshire locations you'll be on real snow so wrap up warm in waterproof jackets and trousers - gloves are a must!

For hygiene reasons ski jackets, salopettes, gloves and socks are not available to hire at our UK locations.  For adults there is no difference in price if you bring your own equipment. Children receive 10% off if they bring their own skis / snowboard and boots.Gloves and socks can be purchased at the Snozone shop for very reasonable prices.  Clothing is available to hire at our Madrid location.

All of your ski and snowboard equipment (boots, skis, board, poles and helmets) are included in the ticket price and are thoroughly cleaned between every use. 

You are welcome to bring your own helmet, otherwise they will be given out by one of our team members at the equipment hire desk.  

You can bring your own equipment. For adults there is no difference in price if you bring your own equipment. Children receive 10% off if they bring their own skis / snowboard and boots. Lockers are available for you to use, please bring a £1 coin which is returned once your visit is complete.

At Skizone Basingstoke, we request that you wear a long pair of socks, tracksuit bottoms or leggings, and a long sleeved t-shirt.  We advise you to wear something comfortable and loose fitting.  No specialist ski clothing is required, though gloves are compulsory.  Gloves are available to purchase at our Skizone Reception.
Our group lessons are segmented into adult and juniors so we can tailor the tuition to the relevant age group.  If you would like to learn together as a family then we would recommend one of our private lessons.

Gift Vouchers are valid for 12 months and can be purchased in denominations of £25, £50 and £100.

They can be redeemed at any venue against any slope activity, merchandise in our shops or at our Alpine Kitchen restaurants.  The balance remains if the full amount is not spent.
Yes you can take pictures or videos on the slopes, however, please consider other slope users and their privacy, as well as your own safety and that of our guests.  Snozone do not take any responsibility for any damage or accidents caused by guests taking their own photos.  We may request that you refrain from this activity, should it be deemed unsafe or in breach of our privacy policy. 
We require 72 hours notice to transfer your booking.  All transfers or refunds are subject to a £5.99 fee per person in the UK or a €5 fee in Madrid.

If you need to make changes to your booking please email:

Milton Keynes - [email protected]
Yorkshire - [email protected]
Basingstoke (Skizone) - [email protected] 

Or call:

0333 003 0520
Anyone aged 15 years and under will be charged a junior rate. 

Those children who are between 3 and 10 years old can learn by participating in our our market leading SnoAcademy, or in Private lessons.  Please note we teach skiing from 3 years old and snowboarding from 7 years old. 

Group lessons are available for those aged between 11 and 15 years. 
All memberships are purchased in person, in the venue. Please ensure you have photo ID and proof of address for all intended members.
Milton Keynes
Monday – Thursday 09:00-22:00
Friday 09:00-23:00
Saturday and Sunday 08:00-20:00
 
Yorkshire
Monday – Thursday 09:00-22:00
Friday 09:00-23:00
Saturday and Sunday 08:00-20:00
 
Basingstoke
Skizone Basingstoke is now closed however we are continuing operations at Milton Keynes
 
Christmas & New Year opening hours:
Monday 19th December: 8am-10pm
Tuesday 20th December:  8am-10pm
Wednesday 21st December: 8am-10pm
Thursday 22nd December: 8am-10pm
Friday 23rd December: 8am-10pm
Christmas Eve 24th December: 9am-6pm
Christmas Day 25th December: Closed
Boxing Day 26th December: 9-10am Snozone members only / Guests from 10am-6pm
Tuesday 27th December: 8am-10pm
Wednesday 28th December: 8am-10pm
Thursday 29th December: 8am-10pm
Friday 30th December: 8am-10pm
Saturday 31st December: 10am-6pm
Sunday 1st  January: 10am-6pm
 
 
 
We advise pre booking for all slope activities to avoid disappointment.

NEED MORE HELP?

Get in touch using the form below and we'll get back to you ASAP.

Snozone is committed to handling information you have supplied to us in compliance with the GDPR Act of 2017. We'll never share your details and you can unsubscribe and update your preferences at any time.

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