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Snozone is the most dynamic and the largest indoor ski slope operator in the industry with venues in Madrid, Yorkshire, Milton Keynes and Skizone Basingstoke. Our obsession with guest service comes naturally to our team members – the desire to give a genuine welcome and exceed expectations creates a memorable experience for both new and regular guests and members.
 
We are proud to have a diverse workforce and we continually work to ensure that inclusivity is at the heart of our recruitment, promotion and personal development activities. We recruit for full-time and part-time hours and attract team members from all backgrounds and abilities – what’s most important to us is your ability to operate in line with our values and contribute to the achievement of our goals.
 
Our current vacancies are below, however if we are not recruiting at the moment please keep checking this page for updates.

There are some great benefits available to you at Snozone, some of which are:

  • Free use of the slope
  • On-site parking
  • Employee discounts on slope activities and products
  • 40% off in our Alpine Kitchen Restaurant on a selection of menu items
  • Up to 25 days holiday per year plus 8 bank holidays
  • An extra day off for your birthday
  • Access to our Employee Assistance Programme, 24-7 access to Health and Wellbeing support
  • Bike to Work Scheme
  • Team Member bonus scheme
  • Uniform provided
  • Ad hoc incentives and rewards

 

Team Members, Yorkshire & Milton Keynes

Working as part of a great team, we are looking for friendly, approachable and service oriented team members to join our Reception, Restaurant and Rental teams. Whether you are welcoming our guests, serving food and drinks in our Alpine Kitchen restaurant or helping guests with their boots, skis and snowboards, you will enjoy guest interaction and have a naturally helpful and patient approach – all while enjoying a busy, high-energy working environment!

Naturally, you will be available to work a variety of shifts including evenings and weekends on a rota basis. We place a high value on teamwork, so you will be happy to support your colleagues across all parts of the venue. In return we offer great pay and benefits in addition to direct access to the most fun and vibrant working environment in the industry.
 

Operations Support Manager, Yorkshire

We have an excellent opportunity for an experienced Operations Support Manager to join us and contribute to our continued growth. 

Main responsibilities will include: 

  • Management of the equipment rental team, ensure the guest experience is elevated by delivering exceptional guest service, rigorous adherence to brand standards and an engaging, productive team.
  • Ensure rental team rotas are created in line with brand standard timelines
  • Ensure that all skis and snowboards are maintained and repaired immediately.
  • To be the first point of contact in Snozone for all issues and concerns relating to the conditions of the slope.
  • Liaising with the Sales & Membership Manager and Snow Sports Manager on all large events and races to fully understand the slope requirements and guest service delivery.
  • Take ownership of our Brand Standards - lead by example and provide corrective coaching where required ensuring outstanding and engaging service to our guests on each and every visit 

Experience within the leisure/hospitality industry is preferred, alongside great attention to detail and demonstrable understanding of guest experience management.
 

Deputy General Manager, Milton Keynes

Snozone Milton Keynes have an exciting opportunity to join the team as Deputy General Manager. Reporting to the General Manager, you will take primary responsibility for facilities management, health and safety, and the guest experience across all areas of the venue. Key to the success of this position is your ability to manage the efficient day to day operation of the venue, compliance management and exceptional communication and people management skills.
 
Key responsibilities will include:
 
  • Compliance management across all areas of health & safety (including food & beverage)
  • Management of maintenance, operational support, and front of house teams
  • Control of costs and budget management
  • Custodian of the Company’s Brand Standards and ways of working
  • Support the General Manager in the commercial and operational running of the venue.
You will have experience working within the leisure or hospitality industry and be used to working operationally across all areas of the business.
 
With a keen eye for detail and an organised approach, you will have a committed and diligent working style and an ability to coach your team to exceptional performance.
 

Coaches – Ski, Snowboard, Adaptive

We are looking for qualified, experienced Coaches to join us at both Yorkshire and Milton Keynes.
 
Applications are welcome from Instructors qualified to BASI Level 1 and above (or equivalent) in Skiing or Snowboarding (including Adaptive). We recruit Coaches who effortlessly engage with guests, work effectively in teams and who revel in the challenge of delivering excellent lessons and sessions.
 
You will have a thorough induction into our ways of working and be available to work weekends and evenings on a rota basis. Delivering expert sessions, you will also have the opportunity to utilise the best real snow slopes in the UK!

 

Operations Support Manager, Milton Keynes

Working with a strong team of dedicated and professional individuals, your key focus in the role will be to:
 
  • Support the Deputy General Manager to ensure the smooth and safe running of the site
  • Ensure all Brand Standards are in place and adhered to across the venue
  • Organise the health and safety management system ensuring proper use by the team
  • Take the lead on management of risk assessments, operating procedures, food hygiene and general safety measures
  • Manage maintenance team, ensuring effective PPM schedule in place including management of budgets
  • To lead by example and offer outstanding engaging customer service to our customers
  • Maintain the cleanliness of the building through the management and appraisal of cleaning contractors
At Snozone we strongly believe in our values that include an open, honest approach with customers and employees and these are important qualities in our new Operations Support Manager. In addition you will be:
 
  • A highly motivated individual who demonstrates inspirational skills
  • A clear communicator who is professional and can provide exceptional customer experience
  • A very committed and diligent working style
  • Strong implementation skills
We are looking for an experienced individual, ideally with a background in Health & Safety implementation.
 

Maintenance Engineer/Electrician, Milton Keynes

We are looking for an experienced and reliable Maintenance Engineer to provide the highest possible standard of service to ensure that our venue operates effectively, efficiently and is presented to the highest standard at all times. The successful candidate will be multi-skilled and flexible in their approach to problem resolution - working with the team to find the best solutions:
 
Duties will include:
 
  • Planned and preventative maintenance on a variety of electrical and mechanical equipment, on and off the snow slope.
  • Contribute to the management of our preferred supplier list and working effectively with a range of suppliers and contract management partners.
  • Ensure all maintenance issues are dealt with in a corrective and timely manner, taking into account the best times to conduct guest-facing repairs needed.
  • Adhere to the terms and conditions stipulated by our suppliers and deliver constructive feedback to them as and when required.
  • Assist in the management and regulation of utilities regarding water, gas and electricity.
  • Develop a PPM strategy to maintain service levels and avoid unexpected expenditure.
  • Ensure that health & safety maintenance issues are prioritised for the safety of our team and our guests.
Qualifications:
 
  • F-Gas (City & Guilds) or equivalent electrical certification
  • Experience with refrigeration, air conditioning and heating systems
  • Experience in fault finding and repairing commercial refrigeration equipment
  • Experience of pumps, motors, valves, hydraulics and air handling units essential
  • Organised and able to prioritise tasks
  • Full driving license
We are happy to provide support for specific training required to support development and capability in this role.
 

Sales & Membership Advisor, Yorkshire

As a full-time Sales & Membership Advisor, you will play a key role in driving Snozone to the next level; joining a like-minded team who are passionate about achieving success and working to their full potential.

In particular, your responsibilities will include:
  • Answering the phone from guests making enquiries on the telephone or face to face.
  • Discuss the enquiry with guest and tailor packages and events to each group/individual(s) need.
  • To improve membership sales and retention by delivering the membership strategy.
  • To account manage group bookings; greet the guests, manage the event, act as the key contact from initial booking through to post-event feedback.
  • To conduct outreach where and when appropriate.
Experience of working in a Sales team is essential, together with a successful track record of delivering against targets. However of equal importance is a great attitude, a desire to succeed and a willingness to contribute to the team's efforts.

You will have excellent communication skills and be a versatile team player. Confident on the telephone, you will enjoy talking to our guests and contributing across the venue – we operate as one team and together we are stronger!
 
 
For further information or to apply for any of these positions, please contact us at [email protected].       

Snozone is an accredited Disability Confident Employer and we encourage applications from candidates with disabilities and guarantee an interview to anyone who meets the minimum criteria.
 
Snozone expects all employees to support our environmental, social and governance policies and responsibilities.
 
If you require additional assistance interpreting our job advertisements or generally with your application, please contact us directly.
Please note that all offers of employment are subject to the satisfactory receipt of a Disclosure & Barring Service check which will take place prior to commencement of employment.
 
It’s great that we receive so many applications, however it does mean that it is not always possible to respond to everyone. Unfortunately, if you have not been selected for an interview we may not be able to respond to you individually, however we would like to take this opportunity to thank you for your interest.
 
 

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