Our goal is to ensure that you have the best experience possible and our team are always available to answer any questions that you may have. We’re always here for you and will be delighted to help you! It is important for everyone’s safety, wellbeing and understanding that certain conditions are in place so please do read the following.
By making a booking with Snozone it is assumed that you have read and accepted our Terms & Conditions. We reserve the right for our team to ask you to leave the slope and the premises if you do not abide to them. In such cases, no refund will be given.
SAFE SOCIAL DISTANCING
All guests must wear a face covering when entering and whilst on Snozone’s premises. Failure to do so will result in a cancelled activity that is non-refundable and a request to leave the premises. All guests entering Snozone must provide contact details to our reception team. This includes social guests who are not participating in a slope activity.
Snozone’s team members will wear a face covering at all times, Snozone Coaches will also wear appropriate face coverings at all times to ensure the safety of our guests and members.
Snozone now operates with a one way system of travel around the venue. Please adhere to the signage at all times.
Snozone requires you to take responsibility for distancing yourself a minimum of 2 metres from the next guest at all times.
Toilets will be available for use with our team admitting guests on a ‘one in, one out’ basis.
If you are found not to be adhering to these conditions, you will be asked to leave the premises immediately with no refund given.
BOOKINGS AND EQUIPMENT
All bookings must be made in advance as we are no longer admitting walk up custom due to the current Covid-19 pandemic.
You can book over the telephone on 0333 0030 520 or online at www.snozoneuk.com. You can also book for another activity at our reception desk after completing your visit. All activities must be paid for in full and in advance. All prices are subject to change.
If you need to cancel or alter your booking, we require a minimum of 72 hours notice to allow for a refund. If your booking needs to be transferred, Snozone requires a minimum of 72 hours notice and this must be rebooked within 30 days of your initial activity date. This will be subject to Snozone’s lesson or coaching availability. A transfer to the following month will incur a £5 transfer fee per person.
Skis, snowboards, boots and poles are included within the ticket price of your activity – helmets are no longer provided for hire due to hygiene reasons, but helmets can be purchased at our shop. Helmets must be worn for all activities apart from using the main slopes (but must be worn if you are participating in any freestyle activity) and must be worn for all activities by guests under 16 years of age. If you are not wearing a helmet whilst participating in any of these activities, you will be asked to leave the slope and no refund will be given.
You are welcome to bring your own ski or snowboard and boots but there is no reduction in the ticket price if you do so, except for children under 16 who will receive a 10% discount off the ticket price.
Gloves and full length trousers & long sleeve tops must be worn at all times on the slope. We advise that you wear waterproof jackets & trousers.
For hygiene reasons, ski jackets, salopettes, gloves & socks are not available to hire, but can be purchased at our shop for very reasonable prices.
Gloves are compulsory for all activities. If you are not wearing gloves you will be asked to leave the slope and no refund will be given.
Due to current restrictions, we are no longer offering changing room facilities, so all guests must arrive ready and suitably dressed for their activity. Guest’s footwear will be exchanged for ski boots / snowboard boots at the equipment hire desks.
Snozone asks you to arrive 45 minutes before your activity starts. If you are not ready with your clothing and equipment within 5 minutes of the activity start time, Snozone reserves the right to refuse you admission as you will miss the health & safety briefing. In this instance, no refund will be given.
Snozone will endeavour to reschedule your lesson for the same day, however if this is not possible, we will try to transfer you to another date within a 30 day period. The £5 fee will still be applicable. We will do everything that we possibly can to accommodate your late arrival but sometimes this may not be possible.
MAIN SLOPE USE
We require everyone who wishes to use the main slope for ‘recreational use’ to be of a minimum standard unless you are attending a lesson or a coaching session or you are accompanied by a Snozone Coach. You will therefore be asked to confirm that you are able to control your speed, conﬁdently link your turns and fit your boots correctly. You must also be fully competent in using the poma lifts. If you are unsure about your ability or have any questions regarding minimum standards please visit our website under the ‘lessons section’ where this is defined in full.
Snozone accept no responsibility for damage to equipment or clothing or personal injury whilst undertaking any activity within the Snozone building.
To ensure the safety of all slope users, no-one other than our fully qualiﬁed Snozone Coaches are permitted to teach or provide coaching on our slope. Should anyone be found coaching or soliciting for clients to coach who isn’t a Snozone Coach, or without clear prior approval, they will be asked to leave the slope and the building and either suspended or expelled from Snozone.
Our expert team will endeavour to deliver all the skills listed for each lesson stage, however skills attained may be dependent on your personal rate of progression or that of others in your group and it is very important that we don’t over-accelerate your learning before you’re ready to move to the next level.
We no longer accept cash for any transaction within our premises (except for vending). Payments must be made by debit or credit card only.
Snozone is not responsible for damage, loss or theft of your property during your visit. We are not responsible for any items left on our premises. Lost property is retained for one day only and is then destroyed or if we can sanitize the articles, given to a charity shop.
Currently, we do not offer any lockers. We ask you not to bring anything with you that cannot be kept on your person whilst participating in an activity on the slope.
Gift vouchers can only be redeemed against activities at our Milton Keynes, Castleford and Basingstoke venues. They can be used as full or part payment towards any activity, item of retail purchase, item of food and non-alcoholic drink purchase. Gift vouchers cannot be exchanged for cash. If you do not spend the entire balance of the gift voucher, you will be given another voucher with the remaining balance to the nearest pound. Gift vouchers are valid for 12 months from the month of purchase.
PHOTOGRAPHY AND FILMING
We are happy for slope users to take your own photographs/video but you must be confident that you are not causing a hazard to other slope users when stopping to film or take photographs. We reserve the right to ask you to cease photographing or filming at any point for any reason.
Please be advised that we have CCTV throughout the centre for the purposes of crime prevention which complies with the Data Protection Act 1998. In addition, we may record your images for advertising &/ or marketing purposes. It is sometimes the case that third parties -including the media- record images of events at Snozone. In such circumstances notices will be displayed to advise customers of any ﬁlming / photography to be carried out where your image may appear.
SOCIAL MEDIA ACTIVITY POLICY
We love to share the enjoyment of watching people of all skills and ages out on the slope. As a result, photographs and/or videos may be taken from time to time. The photographer will have full rights to use the images resulting from the photography/video filming and any reproductions or adaptions of the images for fundraising or publicity purposes. This might include (but is not limited to), the right to use them in their printed and online publicity, social media, press releases and funding applications. If you do not wish to be photographed please inform a member of our team.
MEDICAL CONDITIONS /REQUIREMENTS
If you have a medical condition or a disability that may affect your safety or the safety of other slope users, you must inform a member of the Snozone team prior to booking.
If you have any possible or probable Covid-19 symptoms, you are requested to stay at home and adhere to the Government’s current directive of self-isolation for 14 days. You will not be permitted access if you display these symptoms on arrival and a refund for your activity will not be applicable. If you visibly display such symptoms during your visit, you will be asked to leave the building and a refund may not be possible.
For the safety of our team and guests, Snozone reserves the right to ask anyone to leave the slope and the premises if we believe them to be under the inﬂuence of drink or drugs, behaving irresponsibly, endangering other slope users or being abusive to other slope users, or causing general disharmony. This could result in a permanent exclusion from Snozone.
SNOZONE TEAM SAFETY
We have a zero tolerance policy towards our team members being abused, threatened or mistreated either in person or via social media. Should any such matter arise, we will inform the police on all occasions and we will always pursue legal action and prosecute.
SPECIAL EVENTS / SLOPE CLOSURES
Parts of the slope may be sectioned off at times for special events, essential maintenance work or to allow freestyle features to set. Please check before booking for up to date information on forthcoming activities or closures. Details are also listed at www.snozoneuk.com. All activities and prices are correct at time of going to press, however Snozone reserves the right to make changes at any time.
Children under the age of 16 must not be left on the premises by themselves at any time. If this is found to be the case, Snozone may inform the police immediately. Children under the age of 12 participating in snowsports activities must be supervised on the slopes by an adult at all times (please note that minimum standards apply for main slope use). For the safety of children, if ski or snowboard proficiency has not been attained, parents and/or guardians will need to be available to collect from the slope immediately.
Snozone will only allow children under the age of 12 years on the slope without a parent/guardian, if the child/children is participating in Snozone’s designated School Holiday camps and/or SnoAcademy.
FOOD & BEVERAGE
Only food & beverage bought from Snozone’s own restaurant and bar – The Alpine Kitchen – is allowed on the premises. All other food & beverage must be consumed away from Snozone’s premises. Guests will be asked to leave the premises if this request is not adhered to.
The area in the restaurant is not a designated viewing gallery and we will only permit guests to use the area if they are consuming food and/or beverage from our Alpine Kitchen restaurant.
Due to current restrictions, guests must not queue at the bar to place an order. Instead, you will be shown to a table, seated and your orders will be taken at the table. This is to ensure further safety regarding social distancing.
Membership is non-transferable and non-refundable and is valid for 12 months from the day of purchase. Membership discount is only applicable for the membership holder.
The membership card must be shown on ticket collection at all times otherwise a discount will not be given. The membership card must also be shown to our bar and restaurant team to enable discount on our food (not including confectionary items) and beverages (not including alcoholic drinks) as well as to our Reception team for shop purchases.
Memberships cannot be administered over the telephone and we can only join you to our club once all the relevant ‘proof’s’ have been collected and administered.
Membership is a one-off payment at the beginning of the membership term with no monthly fees to pay and the term is for 12 months. We will therefore contact you as the 12 month completion date approaches to renew. The scheme is therefore not a ‘rolling’ membership.
These membership rewards for 2020 are:
50% off every slope pass, group lesson or sledging session May – September (25% off every slope pass, group lesson or sledging session October – April)
A Free one hour slope pass for every member referred or a free lesson if the member participates in Snozone Disability Snowsports.
Free skiing or snowboarding every Tuesday 4pm-5pm (excluding Christmas and February half term holidays)
A Free 1-hour private ski or Snowboard lesson per membership at Milton Keynes (Basingstoke members only).
Priority booking for the SnoAcademy and School Holiday Camps, plus 20% off the ticket price of both.
20% off all full-priced shop merchandise and in the restaurant (excluding alcohol & confectionary).
20% off children’s parties.
20% off private lessons.
20% off meeting room hire.
Free parking at Milton Keynes when purchasing a lesson, main slope pass or coaching session ticket.
A two hour free main slope pass when you renew your Snozone membership to a Snozone “Plus” membership.
Membership discounts do not apply to special offers or where double discounts occur. Proof of habitation or cohabitation must be provided upon joining. This may constitute a utility bill or bank statement, with photographic proof from either a passport or driving licence. Proof of cohabitation for children on Family Memberships is only required when the surname or surnames of the children differ to that of the ‘Head’ adult. Adult members do not need to produce proof of habitation or cohabitation when renewing their membership in the 12th month of their membership. The membership card is linked to photo-ID so your photograph needs to be taken upon joining.
Junior memberships are available to children between the ages of 12 & 16 years of age (16 + 364 days). If the junior turns 17 before 5 months of the membership’s duration i.e. they are 17 for the majority of the membership period, the entire membership will become the Young Adult category rate.
All children under 12 years must be linked to their parent’s membership, either through a “Family membership” or a “Single adult family membership.” Snozone does not sell ‘stand-alone’ memberships to children under 12 years of age. Should a junior wish to join their parent(s) membership and will be under 17 years for the duration of the term, the difference between a ‘Child’ and a ‘Junior’ membership will be refunded to the member.
Should the ‘Young Adult’ turn 22 years of age at any point of the duration of the membership term, they will still enjoy the 17-21 year old category rate for the entire term.
ALL EVENTS BOOKED AT SNOZONE
Prior to any member of your group participating in any slope-side activities you must advise us of any medical conditions you feel we need to be aware of, or any assistance that may be required.
All bookings must be confirmed in writing and by accepting our terms and conditions. If written confirmation is not received within 21 days of the event Snozone reserves the right to cancel the booking and not refund the deposit.
If any damage is caused inside the facility Snozone reserves the right to hold any bar deposits to cover the cost for the damage caused.
A 50% deposit is payable once an event is confirmed.
Full payment is due no later than 14 days before the event takes place. If payment is not made, the event will be cancelled and the deposit will not be refunded. Snozone does not offer credit under any circumstances.
All cancellations must be received in writing, no verbal cancellations will be accepted
All cancellations made within 14 days of the event date will be charged in full
No cancellations in attendees or content will be refunded on the day of the event
If you do not, or are unable to attend your event, or arrive late, for any reason, you will still be charged in full as the space will have been rented out to you.
We are the owners of and the licensee of all intellectual property rights pertaining to the name and brand name and logo of Snozone, Skizone and The Alpine Kitchen and their subsequent website addresses and of all imagery contained within our website, social media channels and marketing materials.
It is strictly forbidden for anyone to use any elements of the above without express permission granted in writing from the Sales & Operations Director of Snozone. Any contravention of this will result in certain legal action.
Registered Address: Snozone Limited, 22 Chapter Street, London, SW1P 4NP. Company Registration number – 03988044