We aim to ensure that you have the best experience possible. Our team members are always available to answer any questions or concerns that you may have and will be delighted to help you! It is important for everyone’s safety, wellbeing and understanding that certain conditions are in place so please do read the following.
By making a booking with Snozone it is assumed that you have read and accepted these Terms & Conditions. We reserve the right to ask you to leave the slope and the premises if you do not abide to them and in such cases, no refund will be available to you.
BOOKINGS AND EQUIPMENT
To avoid disappointment, we request that all bookings are made online and in advance, however we do accept bookings on the day in person but we cannot guarantee availability using this method.
You can book online at www.snozoneuk.com or telephone us on 0333 0030 520. You can also book your next activity at our reception desk after completing your visit.
All activities must be paid for in full and in advance. Credit is not given. All prices are subject to change.
If you need to cancel or alter your booking, Snozone requires a minimum of 72 hours notice. The activity must be rebooked within 30 days of your initial booking date. This will be subject to Snozone’s lesson or coaching availability.
Skis, snowboards, boots and poles are included within the ticket price of your activity.
Helmets must be worn at all times on the slope for any activity at our UK venues. If you are not wearing a helmet whilst participating in any of these activities, you will be asked to leave the slope and no refund will be given. You are welcome to bring your own helmet, otherwise they will be given out by one of our team members at the equipment hire desk. We also sell helmets in our shop. In Madrid, helmets are only mandatory for: children aged 12 and under and all guests participating in sledging, snobikes and freestyle activities.
You are welcome to bring your own skis or snowboard and boots but there is no reduction in the ticket price if you do so, except for children under 16 who will receive a 10% discount on the ticket price.
Gloves, full length trousers & long sleeve tops must be worn at all times on the snow slope. We also advise that you wear waterproof jackets & trousers.
For hygiene reasons ski jackets, salopettes, gloves & socks are not available to hire, but can be purchased at our shop for very reasonable prices.
Gloves are compulsory for all activities. If you are not wearing gloves you will be asked to leave the slope and no refund will be given.
Snozone asks you to arrive 45 minutes before your activity starts to ensure that you are present for the health and safety briefing. If you are not ready with your clothing and equipment within 5 minutes of the start time of the activity, Snozone reserves the right to deny you access to your activity and you will not be entitled to a refund.
MAIN SLOPE USE
We require everyone who wishes to use the main slope utilising a lift pass to be of a minimum standard unless you are attending a lesson or a coaching session or you are accompanied by a Snozone Coach. You will therefore be asked to confirm that you are able to control your speed, conﬁdently link your turns and fit your boots correctly. You must also be fully competent in using the poma lifts. If you are unsure about your ability or have any questions regarding minimum standards please visit our website under the ‘Lift pass section’ where this is defined in full.
Snozone accept no responsibility for damage to equipment or clothing or personal injury whilst undertaking any activity within the Snozone building.
By booking an activity at Snozone, you accept that skiing, snowboarding and sledging are high risk activities that may lead to injury. Snozone have taken the appropriate steps to mitigate this risk but cannot be held liable for injury.
To ensure the safety of all slope users, no-one other than our fully qualiﬁed Snozone Coaches are permitted to teach or provide coaching on our slope. Should anyone be found coaching or soliciting for clients to coach who isn’t a Snozone Coach, or without clear prior approval, they will be asked to leave the slope and the building and may be permanently excluded from Snozone.
Our expert team will endeavour to deliver all the skills listed for each lesson stage, however skills attained may be dependent on your personal rate of progression or that of others in your group. It is very important that we do not over-accelerate your learning before you are ready to move to the next level. You will be given thorough feedback by the Coach.
We no longer accept cash for any transaction within our premises (except for vending). Payments must be made by debit or credit card only. Payments in cash are still permissible at our Madrid venue.
Snozone is not responsible for damage, loss or theft of your property during your visit. We are not responsible for any items left on our premises. Lost property is retained for one week only and is then destroyed or if we can sanitise the articles, given to a charity shop.
We offer secure lockers which require a £1.00 coin as deposit, please arrive prepared as we do not hold cash on the premises. Alternatively, you can purchase a universal locker token at the reception desk.
Gift vouchers can only be redeemed against activities at our Milton Keynes, Yorkshire and Madrid venues. They can be used as full or part payment towards any slope activity, item of retail purchase, and any food and non-alcoholic drink purchase. Gift vouchers cannot be exchanged for cash. If you do not spend the entire balance of the gift voucher, the remaining balance will remain on your account. Gift vouchers are valid for 12 months from the month of purchase.
PHOTOGRAPHY AND FILMING
We are happy for slope users to take your own photographs or video but you must be confident that you are not causing a hazard to other slope users when stopping to film or take photographs. We reserve the right to ask you to cease photographing or filming at any point for any reason.
Please be advised that we have CCTV throughout the centre for the purposes of crime prevention which complies with the Data Protection Act 1998. In addition, we may record your images for advertising &/ or marketing purposes. It is sometimes the case that third parties -including the media- record images of events at Snozone. In such circumstances notices will be displayed to advise customers of any ﬁlming / photography to be carried out where your image may appear.
SOCIAL MEDIA ACTIVITY POLICY
We love to share the enjoyment of watching people of all skills and ages out on the slope. As a result, photographs and/or videos may be taken from time to time. Snozone will have full rights to use the images resulting from the photography/video filming and any reproductions or adaptions of the images for fundraising or publicity purposes. This might include (but is not limited to), the right to use them in our printed and online publicity, social media, press releases and funding applications. If you do not wish to be photographed please inform a member of our team.
MEDICAL CONDITIONS / REQUIREMENTS
If you or any member of your group is suffering from any medical condition, illness or injury which may affect their ability to safely participate in the booked activity, we recommend that you obtain professional or specialist medical advice from your doctor prior to booking.
We recommend that you contact the Snozone team to advise us of any condition or injury. If you are unsure or wish to discuss any specific requirements which will enable you to participate safely, we will be delighted to discuss this with you and make adjustments where possible.
For the safety of our team and guests, Snozone reserves the right to ask anyone to leave the slope and the premises if we suspect a guest is under the inﬂuence of drink or drugs. Additionally, irresponsible behaviour, endangering other slope users, being abusive to other slope users, or causing general disharmony will result in a permanent exclusion from Snozone.
SNOZONE TEAM SAFETY
We have a zero tolerance policy on abuse directed at our team members under any circumstances. This includes abuse or threats made in person or online on social media platforms. Should Snozone have concerns relating to any such abuse, we will not hesitate to inform the police and pursue legal action in all instances. We will also permanently exclude the individual from Snozone's premises.
SPECIAL EVENTS / SLOPE CLOSURES
Parts of the slope may be sectioned off at times for special events, essential maintenance work or to allow freestyle features to be set. Please check before booking for up to date information on forthcoming activities or closures. Details are also listed at www.snozoneuk.com and our social media pages. All activities and prices are correct at time of going to press, however Snozone reserves the right to make changes at any time.
Children under the age of 16 must not be left on the premises by themselves at any time. If this is found to be the case, Snozone will inform the police immediately. Children under the age of 12 participating in snowsports activities must be supervised on the slopes by an adult at all times (please note that minimum standards apply for main slope use). For the safety of children, if ski or snowboard proficiency has not been attained, whilst under the care of a Coach, parents and/or guardians will need to be available to collect their children from the slope immediately.
Snozone will only allow children under the age of 12 years on the slope without a parent/guardian, if the child/children is participating in Snozone’s designated School Holiday camps and/or SnoAcademy.
FOOD & BEVERAGE
Only food & beverage bought from Snozone’s own restaurant and bar – The Alpine Kitchen – is allowed on the premises. All other food & beverage must be consumed away from Snozone’s premises. Guests will be asked to leave the premises if this request is not adhered to.
The area in the restaurant is not a designated viewing gallery and we will only permit guests to use the area if they are consuming food and/or beverage from our Alpine Kitchen restaurant.
Membership is non-transferable and non-refundable and is valid for 12 months from the day of purchase. Membership discount is only applicable for the membership holder.
The membership card must be always shown on ticket collection otherwise a discount will not be given. The membership card must also be shown to our team at the Alpine Kitchen to enable discount on food (not including confectionary items) and beverages (not including alcoholic drinks) as well as to our Reception team for shop purchases.
Memberships cannot be administered over the telephone and we can only join you to our club once all the required ‘proof’ has been collected and administered.
Membership is a one-off payment at the beginning of the membership term with no monthly fees to pay and the term is for 12 months. We will therefore contact you as the 12 month completion date approaches to renew. The scheme is therefore not a ‘rolling’ membership.
These membership rewards for 2022 are:
We've teamed up with Tree Nation in their mission to re-forest countries where it's most needed! We will plant 2 trees in Africa, in your name when you join!
50% off every lift pass, group lesson, development coaching or sledging session May – September and 25% October – April. (This does not include day courses or private lessons).
A Free one hour lift pass for every member referred or a free lesson if you participate in Snozone Disability Snowsports.
Free skiing or snowboarding every Tuesday 4pm-5pm at our UK venues and 5-6pm at our Madrid venue (excluding December, February and Easter holidays)
Priority booking for our market leading SnoAcademy and School Holiday Camps, plus 20% off the ticket price of both.
20% off all full-priced shop merchandise (excluding helmets).
20% off at our Alpine Kitchen restaurants in Milton Keynes and Yorkshire (excluding alcohol & confectionary). 15% off at our partner restaurant in Madrid.
20% off children’s parties.
20% off private lessons.
20% off meeting room hire.
Free parking at Milton Keynes when participating in a slope activity.
A free locker for 3 hours when participating in any activity at our Madrid venue.
Two free one hour lift passes when renewing your club membership in the last month.
Please note replacement membership cards will incur a £5 replacement fee.
Membership discounts do not apply to special offers or where double discounts occur. Proof of habitation or cohabitation must be provided upon joining. This may constitute a utility bill or bank statement, with photographic proof from either a passport or driving licence. Proof of cohabitation for children for Family Memberships is only required when the surname or surnames of the children differ to that of the ‘Head’ adult. Adult members do not need to produce proof of habitation or cohabitation when renewing their membership in the 12th month of their membership. The membership card is linked to photo-ID so your photograph needs to be taken upon joining.
Junior memberships are available to children between the ages of 12 & 16 years of age (16 + 364 days). If the junior turns 17 before 5 months of the membership’s duration i.e. they are 17 for the majority of the membership period, the entire membership will become the Young Adult category rate.
All children under 12 years must be linked to their parent’s membership, either through a “Family membership” or a “Single adult family membership.” Snozone does not sell ‘stand-alone’ memberships to children under 12 years of age. Should a junior wish to join their parent(s) membership and will be under 17 years for the duration of the term, the difference between a ‘Child’ and a ‘Junior’ membership will be refunded to the member.
Should the ‘Young Adult’ turn 22 years of age at any point of the duration of the membership term, they will still enjoy the 17-21 year old category rate for the entire term.
ALL EVENTS BOOKED AT SNOZONE
Prior to any member of your group participating in any slope-side activities you must advise us of any medical conditions you feel we need to be aware of, or any assistance that may be required.
All bookings must be confirmed in writing and by accepting our terms and conditions. If written confirmation is not received within 21 days of the event Snozone reserves the right to cancel the booking and not refund the deposit.
If any damage is caused inside the facility Snozone reserves the right to hold any deposits to cover the cost for the damage caused.
A 50% deposit is payable once an event is confirmed.
Full payment is due no later than 14 days before the event takes place. If payment is not made, the event will be cancelled, and the deposit will not be refunded.
Snozone does not offer credit under any circumstances.
All cancellations must be received in writing, no verbal cancellations will be accepted.
If a cancellation is made within 14 days of the event date, the deposit and/or full payment will not be refunded.
No cancellations for attendees will be refunded.
If you do not, or are unable to attend your event, or arrive late, for any reason, you will still be charged in full.
We are the owners of and the licensee of all intellectual property rights pertaining to the name and brand name and logo of Snozone, SnoAcademy and The Alpine Kitchen and their subsequent website addresses and of all imagery contained within our website, social media channels and marketing materials.
It is strictly forbidden for anyone to use any elements of the above without express permission granted in writing from the Sales & Operations Director of Snozone. Any contravention of this will result in certain legal action.
Registered Address: Snozone Limited, 22 Chapter Street, London, SW1P 4NP. Company Registration number – 03988044
Snozone is the most dynamic and the largest indoor ski slope operator in the industry with venues in Madrid, Yorkshire, Milton Keynes and Skizone Basingstoke. Our obsession with guest service comes naturally to our team members – the desire to give a genuine welcome and exceed expectations creates a memorable experience for both new and regular guests and members.
We are proud to have a diverse workforce and we continually work to ensure that inclusivity is at the heart of our recruitment, promotion and personal development activities. We are currently recruiting for full-time and part-time hours and attract team members from all backgrounds and abilities – what’s most important to us is your ability to operate in line with our values and contribute to the achievement of our goals. All vacancies are advertised on the ‘join our team’ section on the website.